TERMS AND CONDITIONS (EN)
- General
- All items have undergone thorough testing and have passed our internal inspection. We will provide you with photos and an invoice for confirmation prior to shipment.
- The standard limited warranty for our products is 1 year. We also offer extended warranties with adapted prices. Each keyboard comes with an exclusive Serial Number (S/N), which should be well protected. Please note that any keyboard with a defaced, modified, or removed serial number will be rejected for after-sales service.
- Mate provides a warranty period of (1) one year from the date of manufacture for end users.
- Exclusions from Warranty Coverage
The following are not covered under the Standard Warranty:
- Physical damage caused by abuse or accidents, etc.
- Modification, repair, or refitting without the consent of Mate Tech.
- Services provided by any unauthorized service provider.
- Any hardware upgrades made after the date of purchase.
- Serial numbers that have been defaced, modified, or removed.
- Improper installation.
- Common wear and tear.
- Damage caused by extraordinary/unusual working environments (Radiation/Electrostatic/Electromagnetism).
- Prices, Dispatch, Insurance
- Our prices are net cost (EXW), excluding transport insurance, freight, and local tariffs. We reserve the right to adjust prices based on exchange rates, labor costs, and other relevant factors.
- Mate will select a co-operated freight forwarder, such as DHL/FEDEX/TNT/UPS, for shipping services. The most cost effective and fastest shipping method will be chosen.
- If the buyer/client requests freight insurance during transport, the relevant cost will be covered by the client, and we will assist and facilitate the process.
- Modification, Upgrade
If a product is upgraded to another version, certain accessories may be discontinued. In such cases, the product cannot be repaired or replaced without separate notice.
- Warranty Policy
- To initiate a warranty claim, we require the following information: Serial Number (S/N), Invoice, pictures, videos, and a detailed description. This information will aid in better tracking and analysis. Once confirmed and qualified for repair or replacement, we will provide an RMA number. One of our After-sales team members will be in contact with you soon. We may request additional information if necessary.
- If the product proves defective in materials or workmanship, Mate has the right to choose from the following options:
(i) Provide supplementary performance by removing defects or providing backup accessories.
(ii) Deliver a new defect-free product and exchange the old one.
(iii) Both sides are responsible for bearing the shipping costs.
- The warranty period for any repaired or replaced product will be for the remaining balance of the original product warranty.
We recommend considering new purchases for warranty-past-due products or aging equipment to ensure optimal performance.
- Force Majeure
Exceptional events such as war, strikes, plant interruptions as well as decline in business activities and similar cases that lead in a reduction of the consumption entitle us to withdraw partially or fully from the contract.