1. What types of products do you provide?

A: We specialize in Human-Machine Interface (HMI) solutions, including industrial joysticks, rugged keyboards, trackballs, and touchpads. Our products are widely used in construction machinery, marine, agriculture, forestry, oil & gas, offshore, medical, and military applications.

2. Can your joysticks and keyboards be customized?

A: Yes. We provide OEM/ODM services such as customized layouts, handles, communication protocols (USB, RS232, RS485, CANBUS, CANOpen, J1939), waterproof sealing, and backlighting. We tailor each solution to fit your operational needs.

3. What is the typical lead time?

A:

  • Standard products: 1-2 weeks

  • Customized projects: 5–7 weeks depending on complexity.
    We prepare materials in advance to ensure stable and reliable delivery times.

4. What warranty do you provide?

A: Our standard warranty is 12 months. Extended warranty and after-sales technical support are available upon request.

5. Do you provide samples for testing?

A: Yes, samples are available but not for free of charge.

6. How do you ensure product quality?

A: All joysticks and keyboards undergo 100% functional testing before shipment. We follow strict QC procedures, including life-cycle testing (MTBF), environmental durability tests (temperature, humidity, vibration), and compliance with international standards (RoHS, REACH, CE).

7. What sets your products apart from others?

  • Strong R&D and engineering know-how

  • Rich project experience across multiple industries

  • Strict quality control and 100% testing before shipment

  • Flexible customization and responsive service

8. How can I make an order?

  • Inquiry

    • Send us your product requirements (model, quantity, customization needs).

    • Our sales team will reply within 24 hours.

  • Quotation

    • We provide a detailed quotation including unit price, lead time, shipping terms (EXW, FOB, or DDP).

  • Sample (Optional)

    • If required, we arrange a sample for evaluation (needs to be charged).

  • Proforma Invoice (PI) & Payment

    • Once specifications are confirmed, we issue a Proforma Invoice.

    • Standard terms: 100% advance payment to start production.

  • Production

    • Our engineering and QC teams oversee the process to ensure all specifications are met.

    • Typical lead time: 1-2 weeks depending on product type.

  • Inspection & Testing

    • 100% functional testing before shipment.

    • Optional third-party inspection can be arranged upon request.

  • Shipment

    • We arrange shipment according to your preferred Incoterm (EXW, FOB, CIF, or DDP).

    • Tracking details will be provided once goods are dispatched.

  • After-Sales Support

    • Dedicated technical and service support.

    • Warranty claims or feedback are handled promptly.